Khao Sok Resort Policies: Easy Guest Guide
Khao Sok Resort Policies for Rock & Treehouse Resort include check-in and check-out times, payment options, cancellation terms, children and extra bed policies, dining hours, transfers, facilities, activities, pet rules, wildlife notices, and important guest information for a smooth jungle resort stay in Khao Sok.
This guide also covers useful Khao Sok hotel policies, Khao Sok resort check in details, Khao Sok cancellation policy information, and Rock Treehouse Resort policies for guests planning a relaxing rainforest stay.
Detailed Khao Sok Resort Policies
Below you will find the main terms and guest information for reservations, payment, cancellation, children, extra beds, dining, facilities, nature notices, and guest responsibilities at Rock & Treehouse Resort.
Khao Sok Resort Check In & Check-out
- Check-in: 14:00 â 20:30
- Check-out: Before 12:00
- Late check-out: 50% of the room rate from 12:00 â 18:00
- Late check-out is subject to room availability
- Please contact the front desk in advance if you expect to arrive late
Reservation Confirmation
- Reservations are confirmed after payment is completed
- Room availability may change until payment is received
- Guests should provide correct guest names, arrival date, departure date, and contact details
- Special requests are subject to availability and may require confirmation from the resort
Payment Policy
- PayPal and bank transfer are accepted
- Credit card payments may include a 3.5% processing fee
- Payment should be completed within the required period stated in your booking confirmation
- For direct bookings, payment should be completed at least 14 days before arrival
Bank Transfer Details
Khao Sok Cancellation Policy
- 14 days or more before arrival: Full refund
- Less than 14 days before arrival: 1-night charge applies
- No-show: Full charge applies
- Refund processing time may depend on payment method and bank processing period
Children Policy
- Children age 5â12: THB 800 / night
- Children under 5: THB 700 / night
- Sharing bed: THB 150 / night
- Baby cot: Complimentary, subject to availability
- Please inform the resort in advance when traveling with children
Extra Bed Policy
- Extra bed: THB 1,000 per person / night
- Extra bed rate includes breakfast
- Extra beds are subject to room type and availability
- Please request extra beds before arrival to allow proper room preparation
Dining Hours
- Restaurant: 06:30 â 22:00
- Breakfast: 06:30 â 10:00
- Thai and international dishes are available at the resort restaurant
- Dining hours may vary during special periods or operational changes
Facilities & Services
- Free Wi-Fi
- Parking
- Outdoor swimming pool
- Restaurant and bar
- Tour desk
- Front desk assistance
- Airport shuttle / private transfer service
- Luggage storage
- Housekeeping
- Laundry and dry-cleaning service
- Safe deposit box / security support
- Non-smoking rooms
Activities & Experiences
- Canoeing
- Hiking
- Jungle trekking
- River activities
- Cheow Lan Lake tours
- Local experiences and tour assistance
Transfers & Shuttle
- Private transfer service may be arranged on request
- Airport, pier, train station, and nearby destination transfers may be available
- Advance booking is recommended
- Transfer prices may vary by route, vehicle type, and schedule
Pet Policy
- Pets are not allowed
- Please contact the resort in advance if you require special assistance arrangements
Nature & Wildlife Notice
- The resort is located in a natural jungle environment in Khao Sok
- Guests may occasionally see monkeys, insects, frogs, birds, reptiles, and other wildlife around the property
- Please keep doors and windows closed when leaving your room
- Please do not feed wildlife
- Please avoid leaving food outside your room or balcony
- Natural sounds, insects, humidity, and tropical weather are part of the rainforest experience
Room Care & Guest Responsibility
- Please keep your room key secure during your stay
- Please keep valuables secured
- Guests are responsible for damage caused to resort property
- Please report room issues to the front desk as soon as possible
Smoking Policy
- Non-smoking rooms are available
- Please smoke only in designated areas if available
- Smoking inside rooms may result in cleaning or damage charges
Important Notice
- Durian is not allowed inside the rooms
- Please keep valuables secured during your stay
- Please contact the front desk if you need assistance
- Some requests may be subject to availability and additional charges
Construction / Improvement Notice
The resort may occasionally carry out maintenance, renovation, or improvement work to enhance guest comfort and property quality. If work is scheduled during your stay, our team will do our best to minimize inconvenience.
Plan Your Khao Sok Resort Stay
Use these helpful links to explore rooms, booking details, transfers, resort experiences, Khao Sok hotel policies, and official Khao Sok travel information before your visit.
Khao Sok Resort Policies FAQ
Quick answers to common questions about Rock Treehouse Resort policies, check-in, payment, cancellation, transfers, pets, breakfast, and jungle resort information.
What time is check-in at Rock & Treehouse Resort?
Check-in is available from 14:00 to 20:30. Guests who expect to arrive late should contact the resort in advance.
What time is check-out?
Check-out is before 12:00. Late check-out may be available depending on room availability and may include an additional charge.
What payment methods are accepted?
Rock & Treehouse Resort accepts PayPal and bank transfer. Credit card payments may include a processing fee.
What is the cancellation policy?
Guests who cancel 14 days or more before arrival may receive a full refund. Cancellations made less than 14 days before arrival may be charged one night. No-shows may be fully charged.
Are pets allowed at the resort?
Pets are not allowed at Rock & Treehouse Resort.
Does the resort offer transfers?
Private transfers may be arranged on request. Advance booking is recommended for airport, pier, train station, and nearby destination transfers.
Is Rock & Treehouse Resort located in a jungle environment?
Yes. The resort is located in a natural jungle environment in Khao Sok, where guests may occasionally see wildlife such as monkeys, insects, frogs, birds, and reptiles.
Is breakfast available at the resort?
Breakfast is available from 06:30 to 10:00. Restaurant service is available from 06:30 to 22:00.